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Dean Morrison - November 13, 2020

Recently we’ve been thinking about the things that set Arden apart from other volume builders in Australia, and we decided to pen a blog post to outline some of the things that we do a little bit differently as part of our ongoing commitment to stellar build quality and customer service.

Quality over quantity

Where most volume builders aim to build as many homes as possible, we actually cap our build numbers. We limit the number of homes we build deliberately, to ensure we’re able to give each and every Arden customer the experience they deserve when building a new home. Fewer active clients at any given time means that both our site staff and admin team are able to focus on clear communication and building a better quality home. 

Genuine customer care

Every Arden customer will be assigned a dedicated Customer Service Administrator and Site Supervisor, who will be present and active throughout your entire build. We strive to make continuity, communication and genuine care our top priorities – you’ll never be just another number to us, and when you’re celebrating your dream coming to life, we’ll be celebrating with you.

Unrivalled inclusions, guaranteed.

We believe you deserve the best, and we’re committed to ensuring that you get it. We pride ourselves on forming genuinely collaborative partnerships with premium suppliers, ensuring that no matter what home you choose to build, you’ll receive premium quality inclusions as standard. We’re so confident that our inclusions stack up better than any other volume builder, we’re introducing a guarantee – so you can feel confident when you choose us to build your new home.

Transparency

Luring customers in with low base pricing is a tactic that’s prevalent in our industry, and one we’ve sworn never to employ. So many builders will create a display home for you to fall in love with, and only display the base price of the home. And sometimes the base price doesn’t include the most basic of things – like flooring! 

We fully expect you to fall in love with our display homes too, but here’s the difference – every Arden display home features transparent pricing, so you can see the base price for the home you’re selecting, but also exactly how much it will cost to build to the spec of the display home you just fell head over heels for. We’re really proud of the value that we offer, and strive for absolute honesty when it comes to our dealings with you – BEFORE you sign on the dotted line.

Design flexibility

With full and genuine design flexibility across our Aspire range and considered structural options across our Lumina range, we make it a breeze to create spaces that are completely customised to the type of life you want to live. We’re not in the business of churning out cookie cutter homes – you deserve to live somewhere that’s as unique and charming as you are.

Sustainability

We’re proud to walk the walk when it comes to sustainability. From offering solar panels in every Aspire & Lumina home, through to partnerships to increase energy efficiency and minimise site wastage, we’re moving the needle on sustainability in our industry. 

Uncompromising attention to detail

Every Arden home is built over and above the industry standards for safety. All our checks are carried out by independent contractors, so you can feel confident at every step that we’re building you a family home that is not only beautiful – it’s safe, too.

Post-settlement care

We care about your happiness and want to make sure your new home is everything you dreamed it would be. We’ll contact you 3 months after your handover to make sure that you’re completely happy with your home and your site supervisor will address any concerns you may have. We’re committed to maintaining the integrity of our relationship with you, even after we hand over the keys.

Speak to one of our New Home Consultants for more information and a full list of specifications.

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